Introduction
Integrating working hours from Google Calendar into Salesforce has proven tricky. Even with proper connections set up via Einstein Activity Capture, the working hours don't show up as expected. This gap affects smooth scheduling in Salesforce and can create confusion when planning meetings and events. The following discussion explores the issue and guides you through potential fixes.
Real-world Experience
Consider a case where a user struggles to see working hours in Salesforce during scheduling.
I've been syncing my Google Calendar with Einstein Activity Capture, but I can't see the set working hours when scheduling events in Salesforce.
This example highlights a common problem where calendar details like working hours fail to sync properly, reflecting a broader challenge in the Einstein Activity Capture system.
Einstein Activity Capture Solution
Einstein Activity Capture is designed to sync calendar events, but it can miss specific details like working hours. The platform often syncs basic event data while overlooking custom settings. Community feedback shows that these sync gaps are common, which complicates scheduling. Below are the steps needed to resolve this issue:
Review Calendar Settings
Go to your Salesforce calendar integration settings. Check if the Google Calendar with working hours is actively selected and configured. Confirm that the working hours information is part of the calendar data.
Update Sync Preferences
Modify the sync settings in Einstein Activity Capture to capture more detailed event information. Look for options that allow syncing of additional calendar details such as working hours. Adjust these settings and save your changes.
Test and Validate
After updating settings, schedule a test event. Verify that the working hours now display correctly in Salesforce. Repeat the test with different calendar configurations if necessary.
Limitations to Consider
These steps may improve the situation, but Einstein Activity Capture has inherent limitations. It often misses syncing certain custom details, requiring ongoing adjustments and tests. This approach may not fully resolve the issue for every organization, especially in complex setups.
Alternative Solution
It can be really frustrating when Einstein Activity Capture doesn't show your working hours exactly how you need them, especially when syncing Google Calendar with Salesforce. DryMerge offers another path that fits this issue. DryMerge is an AI-native app that connects Salesforce and Google Calendar to keep your working hours and other calendar details updated as you need them. It checks your calendar data and makes sure the right details land in Salesforce without extra manual fixes. Its AI helps find and highlight the specific information that matters for scheduling, so your meetings and events appear exactly as they should.
EAC vs. DryMerge Comparison
| Feature | Einstein Activity Capture | DryMerge |
|---|---|---|
| Custom Object Sync | Automatic sync to custom objects isn't supported | Emails, calendar events, and anything else can be synced to your custom objects in Salesforce |
| Email Attachments | Attachments are not captured or saved to Salesforce | Email attachments are captured and saved in Salesforce however you need |
| Multiple Email Accounts | Cannot connect to both Gmail and Outlook simultaneously | Connects to both Gmail and Outlook simultaneously |
| Unstructured Data Processing | Limited ability to extract and organize meaningful data from unstructured email content | AI processing of unstructured email content to extract key details and create structured records |
| Data Enrichment | Basic activity logging with minimal data enrichment capabilities | Intelligent enrichment that pulls contact details, action items, and key insights from communication data |
By addressing these key limitations of Einstein Activity Capture, DryMerge offers a comprehensive solution that empowers your team with superior data handling capabilities. From intelligent processing of unstructured data to advanced enrichment features, DryMerge transforms your communication data into actionable insights while providing the flexibility to work with custom objects and multiple email accounts.
Tired of Einstein Activity Capture issues?
We'd love to show you how DryMerge handles emails, calendar events, and unstructured data extraction more reliably and accurately than Einstein Activity Capture.
